Lead · Communication
Communication
Board-to-owner communication that builds trust — proactive, clear, and consistent across every channel.
Who It's For
Built for the boards carrying this work.
- —Boards tired of being the last to know
- —Communities with frustrated, under-informed owners
- —Mixed-use boards coordinating across corporations
- —Boards that want one voice, not a dozen ad-hoc emails
Problems It Solves
If any of this feels familiar, the model is the problem.
- —Owners hear about issues from the rumour mill first.
- —Board notices are ad-hoc, inconsistent, and easily ignored.
- —Mixed-use corporations communicate in silos.
- —No one knows what was said, to whom, or when.
The Butlers Approach
A partner who carries this — so the board can lead.
Trust is built with consistency. We run a planned communication cadence — community notices, board updates, and decision summaries — so owners are informed before they're alarmed.
One clear voice across portal, email, and notice board. Every message is logged, so the board always knows what the community was told.
Strategic Value
Communities that communicate well avoid the crises that communities that don't. Clear communication reduces disputes, smooths AGMs, and keeps owners on the board's side.
What's Included
Specific services — the built-in operating advantage.
Not add-ons. Not upsells. Not priced separately. Every item below is part of every Butlers engagement.
01
Planned owner communication cadence
02
Community notices and board update authoring
03
Decision summaries after every board meeting
04
Multi-corporation coordination for mixed-use
05
Notice archive and communication log
06
Crisis and emergency messaging protocols
Try It Yourself
Is your community communication working?
Select anything that's true for your community today.
Your community is well-served here.
Few signals — this is an area of strength. We'd still welcome a conversation about protecting it.
Request a ProposalTrust Proof
Why boards trust this service
Concrete controls — not promises. Every statement below is standard in every Butlers engagement.
Licensing
- —Licensed under the Condominium Management Regulatory Authority of Ontario (CMRAO).
- —Every assigned manager holds an active CMRAO General Licence, verified annually.
- —Licence number available to boards on request and referenced in every service agreement.
Insurance
- —Commercial General Liability coverage of $5,000,000 per occurrence.
- —Professional Liability (Errors & Omissions) coverage of $2,000,000.
- —Directors & Officers liability guidance provided for client boards; COI named-insured on request.
Professional Standards
- —ACMO member firm; managers pursue ACMO-recognized qualifications (RCM, LSM).
- —Every engagement governed by a written service agreement with defined deliverables and SLAs.
- —Annual internal audit of file compliance against the Condominium Act, 1998.
Operational Expertise
- —A documented operations manual per property; every recurring task has an owner and a deadline.
- —On-site, hybrid, and remote staffing models matched to building scale.
- —Monthly site condition walk-throughs logged with photos on every managed property.
Financial Processes
- —Monthly financial statements delivered to the board by the 15th of the following month.
- —Annual audited statements coordinated with an independent, board-selected CPA.
- —Operating and reserve funds held in separate, board-controlled trust accounts.
Communication
- —Board contact responded to within one business day, every time.
- —Owner inquiries logged, acknowledged within 24 hours, and tracked to resolution.
- —A single named point of contact per property — no rotating call-centre roulette.
Trust Proof
Communities on a planned Butlers communication cadence report fewer owner disputes and smoother AGMs in their first year.
Planned
Communication cadence
1
Consistent voice
Logged
Every message archived
Multi
Corporation coordination
FAQ
The questions boards actually ask.
Explore Related
Let's raise the standard for your community.
Tell us about your board and your building. We'll arrange a stewardship consultation within one business day — no obligation, no heavy RFP.